I’ve had an accident… what do I do?

HAD AN ACCIDENT?

Our Smash Repair Process

At Complete Body Craft, we focus on quality workmanship and a customer-first service. Call us first, and we’ll guide you through the process, ensuring you receive top-notch panel beating repairs with minimal hassle. Your vehicle will be returned in its pre-accident condition.

**Can My Vehicle Be Driven?**

If you’re unsure, it’s best not to drive your vehicle, as most insurance companies won’t cover further damage.

**How Do I Arrange a Tow?**

Call Complete Body Craft at 02 6032 8225, available 24/7.

**How Do I Lodge My Claim?**

You can call your insurance company directly or let our staff assist you. Bring your policy documents to our office – don’t worry if you can’t find them, we can still help with the claims process.

**Top Tip!**
For more information, visit www.understandinsurance.com.au (from the Insurance Council of Australia).

**Step-by-Step Process to Get Your Car Back:**

1. Your vehicle is driven or towed to our workshop.
2. We assess the vehicle and provide an estimate to your insurance company or you.
3. Once approved, we order the parts and schedule repairs.
4. After repairs, we’ll call you to arrange pickup.